Frequently Asked
Questions

Most orders arrive within 3-7 business days. All our products ship from US warehouses so there are no international customs delays. You'll receive a tracking email as soon as your order ships.

Yes! We offer free standard shipping on all US orders over $35. For orders under $35, flat-rate shipping applies. Free shipping is automatically applied at checkout when your cart total qualifies.

Currently we only ship within the United States. We plan to expand to Canada and the UK in the future - sign up for our email list to be the first to know!

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase for any reason, contact us at support@shopawplay.com and we'll arrange a full refund or exchange.

We're so sorry! Please email us at support@shopawplay.com with your order number and a photo of the damaged item within 7 days of receiving your order. We'll send a replacement immediately at no cost to you.

Absolutely. All our products are made from BPA-free, food-grade, non-toxic materials. We carefully vet every product before listing it to ensure it meets our safety standards. When in doubt, supervise your pet during initial use.

Most of our enrichment toys are dishwasher-safe (top rack) or machine washable. Check the product page for specific care instructions. Snuffle mats can be machine washed on a gentle cycle and air dried.

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Click the tracking link in the email to see real-time updates. If you didn't receive an email, check your spam folder or contact us.

We process orders quickly! If you need to make a change or cancel, please email support@shopawplay.com immediately with your order number. We'll do our best to accommodate changes before the order ships.